COVID19 has hit the global economy like an unexpected meteor, the global travel sector has been hit harder than any other sector. In these tough times, hotel owners need to react and react fast. Here are a few measures that hoteliers can take to survive post lockdown.
- Cross Train Staff: A hotel usually heavily operations intensive, a lot of times you have situations where your housekeeping member takes a last-minute leave and suddenly you become understaffed, to tackle this some of you also hire extra housekeeping but that simply means that the one housekeeper is under-utilised on most days.
You can tackle this by equipping your staff with the necessary skills to perform tasks outside of their day-to-day job functions. This way, they will be able to lend a hand to other departments during any downtime they may have. You can save upto 20% on your employee salaries each month.
- Monitor and Control Energy Centrally: The monthly electricity bill is a significant cost every month for the hotel owner. Though it’s a mandatory expenditure, a lot of times we are incurring this expenditure even when not needed. This can be optimised by central monitoring and controlling of heavy appliances in the building.
Use Podnet’s Energy Management System to gain full central control of your heavy electrical appliances and save up to 40% on current energy bills.
- Set and Track Energy Goals: Setting monthly energy consumption goals can help keep staff on their toes. It will also push staff members to come up with innovative ideas to save energy. To keep yourself aware of how you are performing against your set goal, you can use Podnet’s Energy Management System where you can see your realtime performance. You and your managers can get daily energy updates on Telegram to keep yourself in check.
- Negotiate Commission With OTAs for discount: Most OTA is willing to renegotiate commission per booking in case your hotel is providing them good booking volumes, so try to initiate a conversation with your account manager and renegotiate commissions. This can help you bring down your customer acquisition cost.
- Do Preventive Maintenance: Where budgets are tight, regular maintenance helps to keep heavy appliances like ACs and Geysers in peak operating condition. This prevents breakdowns and helps you avoid the cost and inconvenience of unexpected repairs. To be able to efficiently do preventive maintenance you need the capability to identify faulty appliances in advance and fix them before they break down.
Podnet’s Energy Management System help's you identify unusual spikes in energy consumed by various equipment which can be a critical piece of information for you to do preventive maintenance.
- Don’t reduce rates, have flexible policies: Hotels should think ‘long-term’ and promote value-added services and flexible booking terms instead of reducing rates.
- Focus on non-bed revenue: Considering the fact that there is likely to be a big dip in a number of travellers, hotels should focus on maximising revenues from every customer they serve. Hence upselling non-bed revenue items (like SPAs, towels, Gym, Food Coupons etc.) is extremely essential for any hotels survival post lockdown.
- Focus on Domestic Guests: While Foreign Tourist Arrival (FTA) is likely to be low for the coming year, domestic travel is likely to take place quite faster. Hence make sure that you are actively doing marketing and sales to acquire more domestic customers. This can be achieved by running regions specific discounts etc.
We hope all these steps will help you deal with the crisis in a much better fashion. In case you are interested in signing up for a demo of our Energy Management System feel free to reach out to us on +91-8744943433 or email@example.com.